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Join the Discord Server
Link your Discord account from the dashboard, join the TradeLabs server with your plan's roles, and open a support ticket.
The TradeLabs Discord server is where you get help. When you link your Discord account from the web dashboard, TradeLabs adds you to the server and gives you the member roles for your plan. In the server you can open a support ticket, talk with other traders, and see announcements about new features and updates.
Linking Discord here connects your own Discord account to your TradeLabs subscription. It is separate from connecting Discord in the app as a source of trade calls. For that, see Discord Signals.
Link Discord from your Profile
You need to be signed in to the dashboard with a license on your account and an active subscription.
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Open your Profile
Sign in at dashboard.tradelabs.org and click User Profile in the sidebar, under Account.
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Click Connect
In the Notifications panel, find Connect Discord (Verify subscriptions, sync roles, receive alerts) and click Connect. A new tab opens on Discord, and the dashboard shows Discord linking started.
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Authorize on Discord
Sign in to Discord in that tab if it asks, check that it is the account you want to link, and click Authorize.
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Check the panel
TradeLabs adds you to the server and gives you the roles for your plan. Reload your Profile: the panel now reads Connected to Discord and Signed in as @yourname.
If you went through the dashboard’s first-run setup, its optional Community step has a Connect & join the server button. It runs the same flow, so you may already be linked.
To link a different Discord account, click Relink on the same panel.
- User does not have a license key: your Profile shows No license bound. Click Go to License Upgrade, bind your license there, then try again.
- Could not start Discord linking with Failed to get Discord OAuth URL: the most common cause is a plan that is not active. Discord linking needs an active subscription. Renew it from the dashboard, then try again. If your plan is active, open a ticket through the invite below.
- Failed to add you to the Discord server in the Discord tab: wait a minute and click Connect again.
Join the server
Linking adds you to the server for you. If you are not in it (for example, you left it earlier), use this invite: Join the TradeLabs Discord server. Your roles still come from the link, so link first, then join.
Your roles follow your subscription. If a payment fails or you cancel, the plan roles are removed; they come back when your subscription is active again.
On RSA+, a linked Discord account can also get a direct message when a split goes live. Turn it on from the split alerts on the dashboard (Get a Discord DM when a split goes live). It only works while your linked account is in the TradeLabs server.
Open a support ticket
Support happens in tickets inside the server. Open one from the server’s ticket system. You get a ticket channel named after you (for example ticket-yourname), where the team answers.
To get a fast answer, include:
- what you expected and what happened
- the broker and the strategy involved
- roughly when it happened, with your time zone
- a screenshot of the error, or the reason shown on the app’s Activity page
In the TradeLabs Companion app, open Settings → Support. Under Recent activity, click Send next to the day the problem happened, describe what went wrong (which broker, and what you expected), and click Send to support. The row then shows a Sent button: click it to copy the reference ID, and paste that into your ticket so the team can find your file.